Google Cloud Services Disrupted in UK Due to Power Outage
A power outage at a Google data center in London led to a significant disruption of Google Cloud Platform (GCP) and Workspace services for users in the UK on August 12th, 2024.
The outage, which persisted for over two hours, impacted critical GCP services, including Cloud CDN, Cloud Load Balancing, Hybrid Connectivity, and Virtual Private Cloud (VPC). Users encountered intermittent timeouts and elevated latency, while some Cloud Interconnect and Partner Interconnect users experienced a complete loss of connectivity to GCP services.
“Cloud CDN, Cloud Load Balancing, Hybrid Connectivity and Virtual Private Cloud (VPC) customers experienced intermittent timeouts (500s) from 06:20 to 07:00 US/Pacific followed by elevated latency in europe-west2 until 08:32 US/Pacific for a total duration of 2 hours and 12 minutes,” Google explained.
“Some customers using Cloud Interconnect zones (lhr-zone1-2262, lhr-zone1-832 ,lhr-zone1-47, and lhr-zone2-47) and customers using some Partner Interconnects in London may have experienced connectivity loss to GCP services.”
Additionally, Google Workspace users in the UK faced connectivity issues with core productivity tools such as Gmail, Google Calendar, Google Chat, Google Docs, Google Drive, Google Meet, and Google Tasks for approximately 40 minutes.
Google has issued an apology for the disruption and attributed the root cause to a loss of power affecting networking equipment in the London data center. A comprehensive incident report with a detailed root cause analysis is expected to be released shortly.
