Applications That Are Monitored Bring Consumers That Are Satisfied
Business applications are the lifeline of the business. In saying that, it would make sense that a company would invest in application monitoring software to ensure that their applications are phenomenal, right? Through these applications, the end-user is able to engage with the company’s brand, services, and products.
For this reason, organizations need to focus a majority of their efforts on their applications in order to maintain a competitive edge in today’s fast-paced digital space.
A customer will abandon a company, leaving the site and going straight to the competitor if the log-on time takes anywhere longer than 3 seconds to load the full page. There is no tolerance in the market for an application that is erratic, slow, or overall full of bugs.
Why Use Application Monitoring Software
Application monitoring software will ensure that an application delivers the value for which it was created to provide. Application monitoring is critical to the success of a business and it should be one of the main points of focus for a company’s business strategy.
- Consumers. If consumers are happy with the application, they will spend money on the business. Maintaining a format where the customer is first will bring a loyal audience to the application.The worst thing to bring to a consumer is a site that is prone to error or filled with bugs. There is nothing that will send those that may have been paying customers away faster than having to wait on a site to load or finding that it’s down.
- Application monitoring allows the business to know precisely what the customer is experiencing the moment they come onto the website.The company can determine the views to the page along with the time it takes to load, page build performance on the site, and the platform/browser performance for the user throughout various geographical areas which is key information to have when trying to maintain customer relations.
- Multi-tier applications are intensely complex with loads of moving components that cross from the frontend out to the middleware and then to the backend.Understanding how each application ‘lives” inclusive of the individual elements and modules, the many transactions that go between the various modules and systems, and the base infrastructure of the servers and the networks that are supporting each application is critical.
Just because the application seems to be up and functioning properly doesn’t mean that it’s ok. There is the potential that a key component may not be operating at the ultimate level.
- Today pretty much everything is done with mobile and a company needs to function with a mobile-first attitude in order to have an edge with the competition.Consumers anticipate that they will be receiving the same peak performance on a 24/7 basis with the usual availability on the mobile device as they have available on their desktop.
Application monitoring software will allow businesses the opportunity to maintain applications that are concentrated around consumer satisfaction. Keeping the customer experience positive should always be the central goal of the business.
