PayPal, the U.S.-based payments giant, has announced a strategic partnership with OpenAI, adopting the company’s newly introduced Agentic Commerce Protocol (ACP). The collaboration will not only enable merchants using PayPal’s Instant Checkout feature to integrate seamless payment processing, but also, beginning in 2026, will allow ChatGPT users to complete PayPal transactions directly within the ChatGPT interface.
By implementing the ACP framework, merchants will be able to showcase and sell products directly inside ChatGPT, empowering users to shop through AI-driven agents that handle the entire purchasing process conversationally.
In combination with PayPal’s Instant Checkout technology, users will soon be able to discover, review, and purchase products entirely within ChatGPT — confirming orders, entering shipping details, and completing payments without ever leaving the chat environment.
Alex Chriss, President and CEO of PayPal, noted that hundreds of millions of people use ChatGPT each week to explore products, while over 400 million consumers shop with PayPal. This partnership, he explained, aims to create a fluid, end-to-end shopping experience, allowing users to move from conversation to checkout in just a few clicks.
For PayPal’s vast merchant ecosystem, the collaboration represents a major step forward — bridging the final gap between AI-powered engagement and commerce execution. PayPal plans to build a platform connecting tens of millions of small businesses and major brands worldwide to the OpenAI ecosystem.
Through ACP integration, extensive product catalogs across categories such as fashion, beauty, home improvement, and electronics will be linked to ChatGPT’s commerce capabilities via PayPal’s ACP servers. This means that in the near future, millions of products will be discoverable and purchasable directly through ChatGPT.
For merchants, the advantage is clear: PayPal will handle all backend payment routing and processing, eliminating the need for additional integration work. Meanwhile, customers purchasing through ChatGPT with PayPal will continue to enjoy PayPal’s buyer and seller protections, along with order tracking, dispute resolution, and other post-sale services.
For OpenAI, integrating PayPal’s payment and protection systems into ChatGPT represents a transformative expansion — evolving the platform from a knowledge and task engine into a transaction-capable ecosystem, dramatically enhancing both user experience and platform value.
The companies have described the launch timeline only as “coming soon”, while the full integration of product catalogs through PayPal’s ACP servers into ChatGPT is expected to be completed by 2026.
It is also noteworthy that OpenAI previously announced a partnership with Stripe during the rollout of its Instant Checkout feature. The subsequent collaboration with PayPal signals OpenAI’s broader ambition to expand ChatGPT’s role as a transactional AI platform, deepening its integration across commercial use cases.
In parallel, PayPal revealed plans to broaden its internal AI adoption strategy, extending access to ChatGPT Enterprise for more than 24,000 employees and leveraging OpenAI’s APIs, including Codex, to enhance its operational efficiency and productivity.
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