Do Son US SunTrust Bank confirmed this Friday that after a former employee stole the company’s customer contact list, personal information of more than 1.5 million customers may have been leaked.
SunTrust Bank is the largest subsidiary of SunTrust Banks, Inc., a U.S. financial services holding company. It provides savings, trust, credit, and investment services. According to related data, as of September 2016, SunTrust Bank has 1,400 bank branches and 2,160 ATMs in 11 states in the southeastern United States and Washington, DC.
According to the USA TODAY report, William Rogers, chief executive of SunTrust Bank, said on the company’s earnings conference call on Friday morning that this is a gang committing the crime. The former employee who left the company cooperated with a third party. Successfully stole the company’s customer contact list. The list contains customer personal information including the customer’s name, address, telephone number, and certain account balances.
Rogers emphasized that information that may be leaked is limited to this and does not include sensitive customer personal information such as social security numbers, account numbers, PINs, user IDs, passwords, or driver’s license information.
“We apologize to clients who may have been affected by this. We have heightened our monitoring of accounts and increased other security measures. While we have not identified the significant fraudulent activity, we will reinforce our promise to clients that they will not be held responsible for any loss on their accounts as a result.” Rogers said in a statement.
Rogers said that SunTrust Bank is actively cooperating with third-party security experts and law enforcement agencies to conduct incident investigations. Although the investigation is still in progress, SunTrust Bank is actively informing about 1.5 million customers for its response to the customer.
In addition to the existing SunTrust security agreement, the company also provided additional credit monitoring services to each of the affected customers through Experian, one of the three largest US credit bureaus.
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