Hackers attacked the prominent Texas-based mortgage giant, Mr. Cooper

The prominent Texas-based mortgage giant, Mr. Cooper, has proffered alternative repayment methods to its clientele following a cyberattack that transpired on October 31st.

The firm has availed multiple payment avenues for its customers—telephonic transactions, postal services, as well as via Western Union and MoneyGram. Furthermore, it has introduced the convenience of one-time online payments, a favorable option for many users.

It is noted that Mr. Cooper services over 4.3 million clients and stands as the largest non-bank mortgage lender in the United States. The company specializes in nationwide mortgage servicing and origination, managing a loan portfolio valued at $937 billion.

On November 1st, clients attempting to access their accounts on the Mr. Cooper site to make mortgage payments encountered notifications of a technical malfunction. Subsequent investigations revealed that this disruption was due to a deliberate cyber offensive, the exact nature of which—whether related to ransomware—Mr. Cooper has not specified.

In a notification on a provisional web page on November 6th, the company articulated that it had taken steps to fortify system blockades to safeguard user data. The firm also emphasized that clients would incur no financial detriments such as penalties or late fees due to the present predicament.

In response to the onslaught, the company’s IT specialists promptly embarked on mitigating actions to protect systems and client personal information, also suspending the operation of certain systems.

Currently, Mr. Cooper is conducting an exhaustive investigation into the incident to determine if client data were compromised. Should unauthorized access be confirmed, the company pledges to provide the impacted individuals with personal information protection services.