According to a report from Reuters, the Indian government has informed major smartphone manufacturers that they must preinstall the government-developed application Sanchar Saathi, which cannot be removed. Manufacturers are also required to deliver software updates through their supply-chain mechanisms.
Developed by India’s Ministry of Communications, the application is designed primarily to combat fraud and cybercrime. The government states that the app aims to provide smartphone users with an additional layer of security, such as verifying the authenticity of IMEI numbers and preventing stolen devices from operating with duplicated or forged identifiers.
When users first open the Sanchar Saathi app—or during the initial setup of a new device—they will be notified of its preinstallation. The application cannot be uninstalled, and its feature set cannot be disabled or restricted, meaning its data collection functions are effectively mandatory.
Features listed on the app’s official website include:
- Allowing users to report suspected fraud
- Tracking the activity of lost or stolen devices
- Verifying the authenticity of a device
- Reporting international spam calls and validating phone numbers
Most smartphone users in India rely on Android devices, though Apple has been expanding its footprint in the region. Apple has not agreed to the government’s demand to preinstall the app on iOS devices; instead, it may seek a compromise by simply informing users of the app’s existence and allowing them to download it voluntarily, but without performing any mandatory preinstallation.
Scams have become a sprawling gray-market industry in India. Call centers based in the country generate enormous losses for victims in the United States and elsewhere, often impersonating well-known companies such as Microsoft and hosting phishing websites—claiming, for instance, that a victim’s computer is damaged and instructing them to call a fake support number, where the fraud is then carried out.
Other forms of fraud also involve Indian citizens, though whether this anti-scam application will have a meaningful impact remains to be seen. For now, Android OEMs have issued no official responses, though they will likely comply with the government’s demand to preinstall the software.